| Level 1 Standard
Care $550 / yr ($46/month)
Telephone support 7am – 7pm (Maximum 10 users, single site, 10 Minute incidents)
Priority Callout (Support provided before non-contract customers)
Antivirus notification when Near Expiry
Web Site / Domain Name notification when near expiry.
Access to Corporate IT Online booking system & invoice history
Extra $55 per user per year over 10 users.
Level 2 Discount Rate Standard Care $1100/yr ($92/Month)
Includes all of the above as well as:
Telephone and Remote support 7am – 7pm (Maximum 15 users, single site, 15 Minute incidents)
Reduced (20% Discount) hourly rate per hr (business hours)
Extra $105 per user per year over 15 users.
Level 3 Proactive Care $2100 / yr ($175/Month)
Includes all of the above as well as:
Telephone and Remote support 7am – 7pm (Maximum 20 users, single site, 15 Minute incidents)
Monitoring & management of Server Email Reports (including
error logs of single or primary server)
Remote Backup management (Immediate Action taken if backup
fails)
Antivirus Update Monitoring & management
Windows Security Updates Mangement & Implementation (For
Servers)
Reduced (30% Discount) hourly rate per hr (business hours)
Extra $105 per user per year over 20 users.
Level 4 Multi Site Care $2800 (primary site) + $2400(ea extra site) / yr
Includes all of the above as well as:
(Maximum 40 Users, Support for Multiple sites)
Monitoring & management of Server Email Reports (including
error logs of primary servers for each site.)
Extra $75 per user per year over 40 users.
Specialist Care $22000 / yr ($1830/Month)
Includes all of the above as well as:
Technician permanently Based onsite for 1 day per week. (8 hrs).
Pay-Per-Incident
We currently also offer a pay-per-incident callout whereby
we charge an hourly rate of $120 + GST. These callouts are
attended to as quickly as possible, however obviously anyone
on a contract/support plan with us is given priority. We do
not normally charge a callout fee however all pay-per-incident
callouts are charged as a minimum 1 hr charge and must be paid on completion of the job
Bulk Hours
We can supply pre-paid bulk hours offering a significant discount
if this is something your business might require. Our customers
generally prefer to opt for a pay-per-incident rather than
a bulk purchase, however if you will be requiring constant
support during the year this may be an advisable option. (Bulk
hour discounts do not apply to after hours or public holiday
work).
Hosted Solutions
We are very flexible when it comes to software support and
can even offer a complete hosted solution. Options including Microsoft Exchchange, SQL and Terminal Services prove you with 24/7 access & support, anytime, anywhere in the world. Centralising your business allows you to decentralise your employees and maximise your productivity and efficency. Fixed cost hosted solutions start from as little as $1800 per/month for a 5 user configuration. Custom Service Agreement
If you have something you would like to arrange we are very
flexible, some other things you might like to consider are:
Asset management both hardware and software.
Backup/data management – onsite and offsite.
Offsite standby hardware available. (server & workstation)
If you find any of the above contracts interesting or would
like to discuss the possibility of designing a specific service
contract to suit your business please let
us know. We are always looking for ways to better service
out clients.
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